

Review the other boxes and the list of support documents further down the page in case one of them applies. The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Open iTunes to verify that the device is recognized properly.įor general advice see Troubleshooting issues with iTunes for Windows updates.

(This file will be called "usbaapl64" if you have a 64-bit version of Windows. Use this window to navigate to the following folder:Ĭ:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.In the "Install from Disk" dialog, click the Browse button.

The Have Disk button should then appear.) (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next.
